Privacy policy

This Privacy Policy explains how Lebanon Property ("Lebanon Property", "we", "us", or "our") collects, uses, and protects your personal data when you use our website and any related services, tools, listings, or communications (together, the "Services"). By using the Services, you agree to the practices described in this Policy. This Policy forms part of our Terms & Conditions.

Data controller: Lebanon Property, Beirut, Lebanon.

We collect:

• Information you provide — your name, phone number, email, property details, search criteria, and the content of your inquiries or messages.
• Information collected automatically — device and browser type, IP address, pages viewed, and similar usage data, including through cookies.
• Information from third parties — where you are referred to us by a partner, or where information is lawfully shared with us.

We use your information to:

• respond to your inquiries and provide the Services;
• match you with properties or buyers and send relevant updates;
• contact you by email, telephone, SMS, or messaging services (including WhatsApp);
• carry out market analysis and improve our website and services;
• manage our customer records; and
• comply with our legal obligations.

We process personal data where: you have given your consent; processing is necessary to take steps at your request or to perform a service; we have a legitimate interest (such as improving our Services or contacting interested clients); or we are required to do so by law. You may withdraw your consent at any time.

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works. We use only essential cookies needed for the site to function; we do not currently run third-party advertising trackers.

We do not sell your personal data. We may share it with:

• our agents and authorised team members who handle your request;
• trusted service providers who support our operations (for example, website hosting, customer-relationship management, and communication tools), under appropriate confidentiality obligations;
• partner agents, where relevant to your request and with appropriate safeguards; and
• authorities or third parties where required by law or to protect our rights.

Our Services rely on third-party providers (such as website hosting, our CRM system, mapping, and messaging services like WhatsApp). These providers process data under their own privacy policies. We encourage you to review them.

Some of our service providers may store or process data outside Lebanon. Where this happens, we take reasonable steps to ensure that your data remains protected in line with this Policy.

We keep your personal data only for as long as necessary to provide the Services, maintain our records, and meet legal or business requirements. When data is no longer needed, we take steps to delete or anonymise it.

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to access the personal data we hold about you, correct inaccurate data, request its deletion, object to or restrict certain processing, and withdraw your consent. To exercise these rights, contact us using the details below, and we will respond within a reasonable time.

If you receive marketing or update messages from us, you can opt out at any time by replying to the message, using the unsubscribe option, or contacting us. We may still send you essential service-related messages where necessary.

Our Services are intended for users aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will take appropriate steps.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and this Policy does not apply to them.

We may update this Privacy Policy from time to time. The current version will always be posted on our website together with its effective date. Your continued use of the Services after any change constitutes your acceptance of the updated Policy.

For any questions about this Policy or about how we handle your personal data, please contact Lebanon Property:

• Phone: +961 71 098 173
• Email: rafic.srour@lebanon-property.io
• Website: www.lebanon-property.io
• Address: Beirut, Lebanon